Refund & Cancellation Policy
Last updated 3 October 2026
Last updated: 3 October 2026
Our work is custom and delivered in stages, so refunds depend on how much of it has been done. This policy explains how. It forms part of our Terms of Service.
Cancelling a project
- Before work starts — if you cancel before we have begun, your deposit is refunded in full.
- After work starts — the deposit covers discovery, planning and the work done in the first stage, and is not refundable once that work has begun.
- Completed or approved stages — payments for stages that have been delivered or approved are not refundable.
- A stage in progress — if you cancel part-way through a stage you have paid for, we refund the portion of that payment that covers work not yet done, assessed fairly and in good faith.
On cancellation we hand over the work completed and paid for to that point.
Monthly services
Monthly services can be cancelled with notice before the next billing month. The current month is not refunded, because the planning and work for it are already under way.
Third-party costs and advertising spend
Money paid to third parties — domains, hosting, licences, app store accounts and advertising budgets — is governed by those providers' policies and cannot be refunded by us. Ad spend in particular is paid to the advertising platform and is not refundable once the ads have been delivered.
If you are unhappy with the work
Tell us as soon as possible. Within the agreed scope we will put right anything that does not match what was agreed. Because every stage is reviewed with you before the next begins, problems are usually caught and fixed early.
How refunds are paid
Approved refunds are paid by the same method you paid with, or by bank transfer, within a reasonable time after we agree the amount.
Contact us
Questions about this page can be sent to Devfinity by phone or WhatsApp, or through the contact form:
- Hamza Khalid (Founder): +92 303 0451511
- Hassan Ali (Co-founder): +92 301 6862496